Terms of Service

In short: if you engage us for a project, we’ll work to a signed scope document that takes precedence over these general terms. This page covers the baseline rules of using our website and the general shape of any engagement. It’s deliberately readable — if anything’s unclear, ask us.

Last updated: 17 April 2026 · Version 1.0

1. Who we are

These terms of service (“Terms”) are between you and Amora Group Pty Ltd (ABN 83 112 177 885), an Australian proprietary limited company trading as Amora Digital (“we”, “us”, “our”). Our registered office is at Level 4, 90 Pitt Street, Sydney NSW 2000, Australia.

2. What these Terms cover

These Terms govern:

Your use of our website at amoradigital.com.au and any subdomains we operate.
Enquiries, discovery calls, and pre-engagement communications.
The general framework of any services engagement, except where a signed scope document or master services agreement says something different (which will take precedence).

By using our website or engaging our services, you agree to these Terms. If you don’t agree, please don’t use the site or engage with us.

3. Services

Amora Digital is a founder-led Australian software studio. We build websites, AI SaaS products, automated sales systems, marketing systems and adjacent digital products. A full list is on our services page. Specific deliverables, prices, timelines and acceptance criteria for any engagement are set out in a written scope document signed by both parties.

4. Engagement process

Enquiry & discovery: free of charge. We talk about your problem and whether we’re the right fit.
Scope: we provide a written scope document with fixed deliverables, price and timeline. Nothing is billable until you sign.
Signature & deposit: engagement begins when you sign the scope and pay the deposit (typically 40% of the fixed price).
Delivery: we execute the scope. Milestones, acceptance criteria and communications cadence are set out in the scope.
Variations: any change to scope is documented in a signed variation order with its own price and timeline impact.

5. Fees and payment

Prices are fixed-scope and stated in Australian Dollars (AUD), exclusive of GST where applicable.
GST is added to invoices to Australian clients at the prevailing rate.
Invoices are payable within 14 days of issue unless a scope document specifies different terms.
Late payments may attract interest at 2% above the Reserve Bank of Australia cash rate, calculated daily, and may trigger suspension of active work.
Where a milestone payment is overdue by more than 30 days, we reserve the right to pause work until payment is received. Any resulting delay is not our responsibility.
Third-party costs (domain registration, hosting, API credits, ad spend, licences) are passed through at cost and invoiced to you directly or reimbursed, as agreed per scope.

6. Deposits and refunds

Deposits are refundable if we decline to proceed with the engagement after discovery.
For our Rapid MVP Sprint, if we fail to deliver to production by day 28 for reasons within our control, we refund the deposit in full within 7 business days of the original deadline.
Once an engagement has begun, refunds of work already delivered are handled in writing and proportionally to delivered value.
We do not offer refunds for changes in your circumstances, change of strategic direction, or business decisions unrelated to our performance.

7. Change requests

We welcome change requests — they’re a normal part of building software. The process:

You submit the request in writing (email or our project management tool).
We assess the impact on scope, timeline and price within two business days.
We respond with a variation proposal. You approve, modify or decline.
Work on the variation begins only after written approval.

Each engagement includes a reasonable allowance for in-scope refinement without variations. The allowance is set out in the scope document.

8. Intellectual property — what you get and what stays with us

We approach IP as follows:

You own the deliverables. Upon full payment, all rights, title and interest in the work specifically created for you under a scope (code, designs, copy, brand assets) transfer to you, unless the scope expressly reserves specific elements.
We retain pre-existing IP and our toolchain. Our development frameworks, libraries, internal tooling, processes and pre-existing code assets remain ours. Where we incorporate them into your deliverable, you receive a perpetual, royalty-free licence to use them as part of the delivered product.
Third-party components (open-source libraries, stock assets, commercial licences) are governed by their own licences, which we’ll identify and comply with on your behalf.
Portfolio rights: we reserve the right to reference the fact of our engagement, describe the work at a high level, and use non-confidential screenshots in our portfolio and marketing, unless your scope includes a confidentiality carve-out.

9. Confidentiality

We treat your business information as confidential and share it only with team members and subprocessors who need it to deliver your engagement.
You agree to treat our proprietary methods, commercial terms and non-public processes as similarly confidential.
Confidentiality obligations survive termination of the engagement for a period of 3 years, or longer where legally required.
Confidentiality doesn’t apply to information that is or becomes publicly known without breach, is lawfully received from a third party without restriction, or must be disclosed by law.

10. Warranties

We warrant that services will be performed with reasonable care and skill, in a professional manner, and in substantial conformity with the signed scope.
Code and designs delivered under a scope include a post-launch warranty period (30 to 90 days depending on the engagement tier) during which we fix defects at no additional cost.
Beyond the warranty period, defect fixes are billable at our current hourly rate or on a care plan.
To the extent permitted by law, we exclude all other warranties, express or implied, including fitness for a particular purpose and merchantability.
Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

11. Limitation of liability

To the maximum extent permitted by law:

Our total aggregate liability to you under or in connection with any engagement is limited to the fees paid by you to us under the relevant scope in the 12 months preceding the claim.
We are not liable for indirect, consequential, incidental or punitive damages, including loss of profits, revenue, data, goodwill or business opportunity, even if advised of the possibility.
Each party will take reasonable steps to mitigate its losses.
Nothing in this section limits liability for fraud, wilful misconduct, personal injury, death, or any other liability that cannot lawfully be excluded under Australian law (including under the Australian Consumer Law).

12. Your obligations

Provide accurate information, timely feedback, and reasonable access to the people and systems we need to do our work.
Ensure you have the right to provide us with any content, data or materials you supply.
Pay invoices within the agreed terms.
Use the deliverables we provide lawfully and in compliance with applicable laws and third-party terms.
Maintain reasonable security and backup practices for any credentials, accounts or data we hand back to you on completion.

13. Acceptable use of our website

When using our website you agree not to:

Attempt to gain unauthorised access to any part of the website, server or database.
Introduce malware, viruses or any harmful code.
Scrape the site at a rate or scale likely to disrupt normal operation.
Impersonate another person or misrepresent your affiliation.
Submit unlawful, defamatory, misleading or deceptive content through any form on the site.
Use the site to send spam, phishing attempts or harass others.

We may suspend access to the website or to our services if we reasonably believe you are breaching this section.

14. Termination

Either party may terminate an engagement with 30 days’ written notice, unless the scope document sets a different notice period.
Either party may terminate immediately if the other commits a material breach that is not remedied within 14 days of written notice, becomes insolvent, or engages in conduct that would reasonably damage the other’s reputation or legal standing.
On termination, we’ll invoice you for work completed up to the termination date. You pay for delivered work; we hand over what’s been built.
Provisions that by their nature should survive (IP, confidentiality, liability, warranties) continue after termination.

15. Force majeure

Neither party is liable for delays or failures to perform caused by events beyond reasonable control, including natural disasters, acts of government, war, pandemic, failures of public infrastructure, or widespread service outages. The affected party must notify the other promptly and take reasonable steps to mitigate.

16. Governing law and jurisdiction

These Terms and any engagement with us are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts sitting in Sydney.

17. Dispute resolution

Before commencing litigation, both parties agree to:

Raise the dispute in writing to the other party’s contact person.
Meet (in person or by video) within 10 business days to discuss and attempt resolution in good faith.
If unresolved after 20 business days from the written notice, refer the dispute to mediation administered by a neutral mediator agreed by both parties, with costs split equally.

This clause does not prevent either party from seeking urgent injunctive relief where necessary.

18. Finance arrangements

Where we offer structured payment plans or third-party financing, the specific terms of those arrangements are set out in separate signed agreements. Financing does not change the underlying scope, deliverables or warranty period.

19. Privacy

Our handling of personal information is set out in our Privacy Policy, which is incorporated by reference into these Terms.

20. Assignment

You may not assign or transfer your rights or obligations under any engagement without our prior written consent. We may assign to a related entity or to an acquirer of our business, on written notice to you.

21. General

Entire agreement: the signed scope document (if any) plus these Terms and the Privacy Policy constitute the entire agreement between us for an engagement.
Severability: if any provision is held to be unenforceable, the remaining provisions continue in effect.
Waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
Notices: written notices may be sent by email to the address most recently used for correspondence.
Counterparts and e-signature: scope documents may be executed in counterparts, including by electronic signature.
Relationship: we are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

22. Contact

For any question about these Terms:

Email: hello@amoradigital.com.au
Phone: 0468 307 161
Post: Amora Group Pty Ltd, Level 4, 90 Pitt Street, Sydney NSW 2000, Australia